Terms of Service

This version is awaiting final review. Details marked "to be confirmed" will be added before paid plans start.

Last updated: 9 November 2026

1. Who we are

AthenaPlus is provided by to be confirmed (Company No. to be confirmed), to be confirmed ("we", "us"). These Terms are an agreement between us and the person or business that creates an AthenaPlus account ("you"). By creating an account or using AthenaPlus you agree to these Terms. If you use AthenaPlus for a firm, you confirm you are allowed to accept these Terms for it.

2. The service

AthenaPlus is online software for company secretaries in Malaysia. It lets you keep records of the companies you act for, set recurring fees, generate invoices, submit invoices to the Inland Revenue Board of Malaysia (LHDN) through MyInvois, and email invoices to your clients. We may improve, change or remove features over time. If we remove a feature you rely on in a way that materially reduces the service, we will tell you in advance where we reasonably can.

3. Your account

  • You must give accurate details and keep them up to date.
  • Keep your password and your LHDN client ID and secret confidential. You are responsible for what happens under your account, including actions by members you invite.
  • Tell us straight away at to be confirmed if you think someone has accessed your account without permission.
  • You must be at least 18 years old.

4. Free trial, price and payment

  • New accounts get a free trial of at least 30 days. To keep using AthenaPlus after the trial, you add a payment card through our payment provider, Stripe. Stripe stores the card; we never see or keep the full card number.
  • Unless you cancel before the trial ends, your subscription starts automatically at the end of the trial at the price shown when you signed up (currently RM 60 a month, or RM 600 a year for the yearly plan).
  • Subscriptions renew automatically each month or year until cancelled. We charge your card at the start of each period.
  • Prices exclude any tax that applies. If SST or another tax applies, we add it and show it on your invoice.
  • We may change prices with at least 30 days' notice by email. The new price applies from your next renewal after the notice period. If you do not agree, you can cancel before then.
  • If a payment fails, we will try again and tell you. If it is still unpaid after 14 days, we may pause your account until it is paid.

5. Cancelling and refunds

  • You can cancel any time in Settings or by emailing us. If you cancel during the trial, you are not charged.
  • If you cancel after the trial, you keep access until the end of the period you have paid for, and you are not charged again.
  • Payments are not refundable for part periods or unused time, except where Malaysian consumer law requires otherwise.

6. Your data and your clients' data

  • Everything you put into AthenaPlus (your clients' details, fee schedules, invoices, email templates) remains yours. You give us permission to store, process and send it only to provide the service to you.
  • For the personal data of your clients and their contact persons, you are the data user under the Personal Data Protection Act 2010 and we process it for you as a data processor. You are responsible for having a lawful basis to give us that data and for telling your clients how you use it. Our Privacy Notice explains how we handle it.
  • You are responsible for keeping your own business records for as long as the law requires (for example the 7 years required for tax records). You can download your invoices as PDFs at any time.
  • After your account is closed we keep your data for 90 days so you can reactivate or ask for a copy, then we delete it, except where the law requires us to keep it longer.

7. E-invoicing and LHDN

  • AthenaPlus sends invoices to LHDN MyInvois using the credentials you provide. You remain responsible for the correctness of every invoice you issue and submit, including amounts, tax, buyer details and classification codes, and for your own tax and e-invoicing obligations.
  • MyInvois is run by LHDN, not by us. We are not responsible for LHDN rejecting a submission, delays, downtime or changes to LHDN's rules or systems, although we will work to keep AthenaPlus compatible.
  • Test against LHDN's sandbox (preprod) environment before switching to production. Switching to production is your decision.

8. Acceptable use

You must not: use AthenaPlus for anything unlawful or fraudulent; issue false invoices; send spam or misleading emails through it; try to access other customers' data or break our security; overload, copy, resell or reverse engineer the service; or upload malicious code. We may suspend an account that breaks these rules, and will tell you why unless the law or an urgent security risk prevents it.

9. Our responsibilities

  • We take reasonable care to keep AthenaPlus secure and available, including encrypting sensitive credentials and keeping backups. We do not promise it will be uninterrupted or error free. Planned maintenance will be announced where reasonably possible.
  • Emails are delivered through a third party provider (SendGrid). We cannot guarantee that every email reaches the recipient's inbox.

10. Intellectual property

We own AthenaPlus, its software, design and brand. These Terms give you a non exclusive, non transferable right to use it while your subscription is active. Feedback you send us may be used to improve the service without any obligation to you.

11. Liability

  • Nothing in these Terms limits liability that cannot be limited under Malaysian law.
  • We are not liable for indirect or consequential loss, including lost profits, lost business, penalties imposed on you by LHDN or other authorities, or loss caused by incorrect data you entered.
  • Our total liability to you for all claims in any 12 month period is limited to the fees you paid us in the 12 months before the event that caused the claim.

12. Indemnity

You agree to compensate us for claims by third parties (including your clients) that arise from your breach of these Terms, the invoices you issue, or data you upload without the right to do so.

13. Ending the agreement

You may close your account at any time by emailing us. We may end these Terms or close your account with 30 days' notice, or immediately if you seriously breach them or do not pay. If we close your account without your breach, we will refund any prepaid fees for the unused period.

14. Changes to these Terms

We may update these Terms. For important changes we will email you at least 30 days before they take effect. Continuing to use AthenaPlus after that date means you accept the updated Terms.

15. General

  • These Terms are governed by the laws of Malaysia. The courts of Kuala Lumpur have jurisdiction over any dispute.
  • If any part of these Terms is found unenforceable, the rest stays in force.
  • You may not transfer your account without our written consent. We may transfer these Terms to a company that takes over AthenaPlus, and will tell you if we do.
  • These Terms and our Privacy Notice are the whole agreement between us about AthenaPlus.

16. Contact

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